Public Mobile crash

[Ghyna]

I can't receive and make calls since this morning.

[Ghyna]

Hi @will13am thank you for your reply, I have had access to messages and data. I finally got access miraculously to phone calls after two days chatting with some public mobile agents. I have tried to follow all their recommendations, nothing work. The phone calls were established this morning. 

[Ghyna]

Hello @HALIMACS  everything was good with the phone calls,  the phone wasn't connected to another Canadian mobile network. I had followed all the public mobile agents recommendations, nothing worked,  one of them asked me to reset the phone,  I was a bit sceptic about doing that...miraculously,  I started receive and make calls this morning.  

Thank you for your follow up!

[HALIMACS]

@Ghyna 

Has calling previously worked on the Public Mobile network?   If not, has calling previously worked when (if) the device was connected to another Canadian mobile network?

Please update us as to what the Customer Support Agents recommended.

[Ghyna]

I am chatting with an agent, I follow all the instructions..., nothing works. 

[Ghyna]

Hi, @HALIMACS  thank you for your reply. The data and text work but I can't make and receive calls

[Ghyna]

@will13am Thank you for your reply. It seems like the data and text work.

[will13am]

@Ghyna , are you able to establish a mobile connection?  Does data and text work?

[HALIMACS]

@Ghyna 

Does NOTHING work (calls, texting, and data?)

Try rebooting your device, resetting network connections and toggling airplane mode on and off.

Is your account active?   Login to your self serve to check the account status.   If not, perhaps your last payment didn't go through.  Make a payment to restore services.

If all that is good, reach out to a customer support agent.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.