Provided incorrect IMEI number

[Andrew3377]

Hello dear customer support,

How do I correct the wrong IMEI number provided while setting up.

Need help ASAP

Thank you

[hTideGnow]

hi @Kandicem 

here is @hTideGnow I have  sent you the number 

[Kandicem]

Hi @Handy1 could you please send that number to me as well - I chose to enter my IMEI number instead of my account number this morning during the port in, and need to change that.

Thanks!

[JYS]

Hi, I also have the same issue. Could you send me the porting team’s number as well? Thank you!

[Chalupa_Batman]

Hi @Andrew3377 

Are you porting over a number to Public Mobile? If not, you can reach a CS Agent to correct it by this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will message you in the top right corner.

[Handy1 · Accepted solution]

@Andrew3377  Its best not to use the IMEI just the account number , no worries I’ll send you the porting team phone number private message and just give them the old providers account number and they can re trigger the port request for you 

[hTideGnow]

Hi @Andrew3377 

there is a porting support team you can call, I will message you the phone number.  Check your Community inbox