Promotion 5G 60GB CAN-US plan for $50/month on a 90-day subscription

[Susan-AW]

Hi I want to take advantage of a current promotion as mentioned in the subject line, but there is no option to select this when I "change subscription".  The promotion expires Oct 23.  Can someone help me?  Thank you.

[will13am]

@Susan-AW , I am seeing it available in my account.  Make sure to use incognito mode on the browser and view all plans.  

[JRod]

@Susan-AW 

Make sure that you have view all plans selected at the top: 

Do know that the $50 promo is for a 90 day subscription so when you find the 60GB Can-US plan it will initially show the price as $65 on the list. Although I was only able to find it on the list as offering the 90 day for $55 currently for existing customers, @J_PM  confirmed in the announcement thread that this offer is for everyone.

 

When you sign up for a 90 Day subscription with this plan you will pay $150 + taxes up front ($50 a month before tax).

You’ll most likely have to message customer service to apply this plan for you if you are unable to get it to show up in the self-serve when you try and change your plan.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hTideGnow]

HI @Susan-AW 

try using Incognito/Private/secret mode on your browser and login again and check

If same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

Indeed, @Susan-AW , some promotions are only for new customers and others can be attained by existing customers.

Make sure to read the fine print of each offer.  If it is not showing in your plan change page, you can ask the customer support agents to apply it on the next renewal, if available.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.