Promised 240Gb but only delivered 30Gb of data bonus data

[theip]

Tricked into upgrading my plan before they pulled the rug on us loyal customers. Don't need the extra data especially since it's time limited but I want it based on principles.

[DennyCrane]

What plan do you have? My wife is in the $34 plan and got 240GB. Different plans get different data add-on's. I believe the $15 plan got 5GB. I'm guessing the $25 plan got 30GB, but I don't actually know.

[theip]

haven't changed plans after the announcement but will be leaving pm/telus when the old rewards program is over 

[hTideGnow · Accepted solution]

hi @theip you didn't change plan , did you??

I think you need agent to adjust it.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437