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Problems with getting help

Glo11
Great Neighbour / Super Voisin

I am trying to activate my husband phone and my phone up with public mobility.  I was going to do it on one account.  So when trying to set my card up I put in another SIM card number but it  over wrote my husbands phone as well.  So I set up an account just for him but now when I use the original SIM card number in his account, it tells me that it is invalid.  I need this SIM number reactivated.  Can anyone help me.  Or can someone tell me how to get actual customer service. 

4 REPLIES 4

Handy1
Mayor / Maire

@Glo11  Only support can help you now , it’s best to activate each account in its own phone on the PM app with its own email 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

hTideGnow
Mayor / Maire

hi @Glo11 look like you messed up your account 

please remember PM is one email for one account.  You need a second email to create a new account 

Support agent would be able to help.  Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sansan
Mayor / Maire

Oh, no your going to need Public Mobile assistance. 

One account, one email for each. Must be separate. 

He needs different email.

Use the link to message agents and describe the situation. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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