Problems with getting help
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11-06-2024
06:17 PM
- last edited on
11-06-2024
07:01 PM
by
computergeek541
I am trying to activate my husband phone and my phone up with public mobility. I was going to do it on one account. So when trying to set my card up I put in another SIM card number but it over wrote my husbands phone as well. So I set up an account just for him but now when I use the original SIM card number in his account, it tells me that it is invalid. I need this SIM number reactivated. Can anyone help me. Or can someone tell me how to get actual customer service.
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11-08-2024 04:48 PM
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11-06-2024 06:27 PM
@Glo11 Only support can help you now , it’s best to activate each account in its own phone on the PM app with its own email
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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11-06-2024 06:26 PM
hi @Glo11 look like you messed up your account
please remember PM is one email for one account. You need a second email to create a new account
Support agent would be able to help. Please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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11-06-2024 06:20 PM - edited 11-06-2024 06:21 PM
Oh, no your going to need Public Mobile assistance.
One account, one email for each. Must be separate.
He needs different email.
Use the link to message agents and describe the situation.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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