Problem with Account

[hamaderamsey]

Hi.  

I registered yesterday for a Public Mobile Account - at a retail shop in Montreal.  The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up to 5GB of data.  But Because of the Black Friday offer - it should be 40 dollars with up to 10 GB of data.  That being said, my account only shows 5 GB of data.  How do I fix this? 

Thanks

[hairbag1]

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@hamaderamsey wrote:

Hi.  

I registered yesterday for a Public Mobile Account - at a retail shop in Montreal.  The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up to 5GB of data.  But Because of the Black Friday offer - it should be 40 dollars with up to 10 GB of data.  That being said, my account only shows 5 GB of data.  How do I fix this? 

Thanks

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From November 25 to December 2, customers that activate online or in-store will receive a one-time bonus 5GB of data. Simply activate before December 2, 2019 11:59PM ET, on a $35+/mo plan to claim this offer. This will be applied as an Add-On. This offer is available to new customers only and not stackable with any other promos (except for Refer-a-friend bonus).

• Eligible customers will be provided the one-time 5 GB data Add-On within 2 business days of activation.

[AE_Collector]

Yes I predict some unhappiness coming soon. It is NOT a permanent 5Gb per month data bonus but one single 5Gb block of data that rolls over until consumed. Thus if you exhaust your plans included 5Gb of data a few days too soon the 5Gb data add-on will pick up the slack. Then when your plan renews for the next month the remainder of the 5Gb add-on waits until it may be needed again in the future.

AE_Collector

[geopublic]

@hamaderamsey  Please note that the additional 5GB is a onetime addon that stays in your account until used up. It will appear in your account in a couple of days.

[Triguy]

In the offer details there is note that it can take two business days.

Please note it may take up to 2 business days for bonus data to be applied.