11-13-2023 06:07 PM
I am trying to activate my subscription, porting my number over from Koodo. The activation failed. I submitted a support ticket. I got an email telling me to call the port department. I called the port department and they didn't know how to solve the issue. They advised me to ask for help here. Please help.
11-14-2023 02:10 PM
Hi @ChrisLindberg
Maybe try explaining us your issue? We will try out best to help.
11-13-2023 07:36 PM
I am having the same problem with the same neverending run-around. The Public Mobile app does not work at all. The support and guidance on this site is horrible. I am very certain that Telus is deliberately trying to drive people nuts with public mobile in order to drive people back to Koodo or Telus.
11-13-2023 06:48 PM - edited 11-13-2023 06:48 PM
I used the phone app. It shows a page saying Subscription not Activated, contact a customer support agent. I cannot navigate to any other page or re-try the activation.
11-13-2023 06:47 PM
@Blastonaut Are you using the Public Mobile app or the website? The app is required to complete activation.
11-13-2023 06:31 PM
PM did charge my credit card.
I have submitted another ticket to CS agent.
11-13-2023 06:27 PM
HI @Blastonaut
check the credit card if PM already charged you
if they did, please submit a ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-13-2023 06:24 PM - edited 11-13-2023 06:27 PM
I just called the number you gave me. They said they could not find an activation for my SIM card (physical SIM) or a created account. They advised me to post this message on this forum again.
11-13-2023 06:09 PM
Call the porting office again. Check email icon top right. I will pm you the number.