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Porting

TraceyG1
Great Neighbour / Super Voisin

July 20th I requested my number to be ported. July 21, I inserted PM sim card. I thought things were fine. Until I was told peoples phone calls are sent straight to voice mail, but mail box is empty. When talking to Bell Mobility last night about a credit, they told be the number is still with them and the order to port it was cancelled. They told me Public Mobile has to do it again. This sounds like a screw up on their end that I have to fix. After an hour and 5 different Bell employees, that was their advice. Please help.

5 REPLIES 5

BKNS27
Mayor / Maire

@TraceyG1 

Common mistake with new customers NOT replying with YES to the text from their previous carrier confirming that they are porting over to PM. 
Or replying pass the 90 minute window.

Just contact a CS_Agent or Porting Department to restart the porting process for you. Keep your old SIM in your phone and wait for the text.

Priority
Deputy Mayor / Adjoint au Maire

Doing ports on a daily basis, thats 100% signs of a failed Port. If someone calls you and it's still going to Voicemail 90mins after you've replied 'Yes' to the Port Request from your Original Providers SIM Card, than something has gone wrong and the Port needs to be resubmitted.

What you've been doing since July 21st is spoofing your own phone number essentially, hence why you aren't getting any of your calls, Voicemails, or Text messages. It's all still going to the Bell SIM which isn't in your Phone. 

What you need to do it put your Bell SIM Card back into your phone, and Follow the link below to resubmit your Port Request within your My Account. (Even though you've done this already, you'll be able to do it again.)

(I'd recommend checking your Voicemail from Bell before doing this as you'll have all your missing Voicemails there.)

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

instead of using your IMEI Number, use your Previous Providers Account number for best success in Porting.

You'll get the Port Request message again to your Bell SIM Card, reply 'YES' and wait for the Bell SIM Card to say 'No Service or Unregistered SIM' before switching to the Public one this time.

That's how you 100% know the Port is completed, once the old SIM loses reception everything will be finished and transferred over to the New Public SIM. 

hTideGnow
Mayor / Maire

HI @TraceyG1 

talk to the Porting team.  Will send you the number to your Community inbox

 

softech
Oracle
Oracle

@TraceyG1 

 

Don't worry, there is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

 

Handy1
Mayor / Maire

@TraceyG1  There’s a number for live support that can help re trigger the port or give update on the status . Will send private message 

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