Porting out

[4317319400]

I am attempting to port my child's number off the system. However I am unable to generate an invoice or see my address attached to my profile. 

Both of which are required to port out. 

If PU staff person could kindly help me. 

I will delete this post when the port out is done. 

This post is only meant for helping for LNP not to trash talk or be off topic.

Thanks for everyones help. 

[Sansan]

Okay, it sounded like you were logged into the account, but you were not able to see your address on the actual invoice, and you wanted one specifically with that information.

You will probably need to get the account number also.

But anyway here's the direct contact.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Phil_Adelphus]

@4317319400  If you can't get past the chatbot then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

So just the PM account number isn't sufficient?

[4317319400]

I did ask via a ticket and got auto reply with bogus answer. That's why I started here. 

[Sansan]

I have never seen my invoice with my  address on it. But you can use the chatbot to create a ticket and ask CS agents if that is something they can create for you.  

If you go to the Payment tab the history of payments are listed up to 90 days.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html