Porting out - what does this error mean?

[PMUser20251003]

I'm trying to port my number away due to the price increase.  I never received a text message and the port was rejected by Public Mobile.  The new carrier says they received this as a reason:

conf cust to osp before contacting pac.

I don't know what that means.  What should I do?

[colleeno]

@PMUser20251003 

No one has mentioned it here yet but is your PM account still active? That is a prerequisite for all cell providers.

[hTideGnow]

hi @PMUser20251003 

PM usually won't reject porting request.   Since you never receive teh porting authorization text, check with PM support agent first

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

is your PM account still active?  

ask PM to confirm what was the issue

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage