@yanhe100 wrote:
Thanks team
Rogers number and SIM functioned before porting, and not working after porting.
4 days passed, we still cant make or receive calls using PM SIM card.
We can see from my PM account a few calls were made from my number everyday. Should I keep waiting.
Please help
I am assuming that you never contacted Rogers to cancel the service there? I'm sure that you know you were not supposed to do that, not even after submitting the number porting request. If that was done, that would be why the porting failed. The Rogers service stopped working by itself, correct?
If that's the case, that would mean that Rogers has released the phone number to Public Mobile. I would make sure that you have your Rogers account number just in case, but to me, this sounds like this could be a situation of Public Mobile not finalizing things on their end. If that's the case, the only thing you can do is wait for Pubic Mobile's moderators.
If by some chance, you ever did contact Rogers to cancel the service, you must reactivate it before being able to transfer the phone number.
However, since you say that you can't make (outgoing) calls, which has nothing to do with number porting, I suspect that this is an account provisioning issue, and as I said, only the moderators can fix that (unless something that has been started to be known around here as the lost/stolen trick works - reporting the phone as lost temporarily and then as found).
