Porting number didint work

[ColDog]

I signed up and the porting didn't work. Can send texts and calls but cant receive either. Help!

[RossN]

@ColDog hi if it's been a week your port is stuck contact a moderator click on Simon ? bottom right and mention stuck Port 

[ColDog]

Porting was from PC Mobile.

[ColDog]

Cell phone.

[Triguy]

1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
• We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
2. All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

[ColDog]

 a week ago on the 25. Port Coquitlam

[gblackma]

@ColDog if you ported your number it takes up to 3 hours to complete if from a cell provider and up 7 days if from a landline. If its been longer than that, then your port is probably stuck.  Contact a moderator and explain your situation. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

Welcome to PM .

[RossN]

@ColDog hi it can take a few hours for a port to complete where did you port from?