11-23-2023 03:43 PM - last edited on 11-23-2023 05:05 PM by computergeek541
Hi,
I tried to port in a number from Rogers. I got a text on my Rogers line saying "We're having trouble transferring your number." I tried to put in the port again but I'm no longer able to. I'm wondering if this is an issue because I have two phone numbers tied to one account number with Rogers and that I should have used the IMEI of the phone and not the account number? Please help!
11-24-2023 11:32 AM
hi @Fd3 you still just need to provide PM thr account number and phone number and it will be good
will send you the Porting team number
11-24-2023 11:30 AM
HI, I am having the same issue: two lines and one account number.
Your assistance is appreciated greatly.
11-23-2023 06:58 PM
I have have two phones, onw with my PM sim and the other with my Rogers sim, I never got the text to confirm port request, instead I got a text saying "We're having trouble transferring your number."
11-23-2023 03:56 PM
Thank you!
11-23-2023 03:48 PM
Yes, better to use account number instead of IMEI
There is a number to call to talk to live support and update the info, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
11-23-2023 03:48 PM
Hi @xfaiza ,
You need to leave your old SIM in your phone so you will receive the text from your old carrier confirming you are porting over to PM. There will be a 90 minute window for you to reply or porting will be incomplete.
Also, your old account must be active before you can port over.