Porting in Koodo number - check eligibility - error 'Oh no'

[Walrus]

I've sent PM's to Shazia and Mary about this, but thought I'd post here too.

Received sim.

I changed my Koodo account email to a different email.

Activated my sim, requesting a new number.

Data, text, phone works.

When I log in and try to change my number, when I click to check eligibility, it goes to a page 'oh no' and tells me to log out & log back in. Thus, I can't port my number over. Looking for help.

[Walrus]

Looks like it was a problem with the website. Worked now.

[nishufan]

Hi @Walrus

   To be patient. Lots customers move to PM. Our moderators are very busy. They will help you asap.