03-29-2022 09:58 PM
I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated?
Do I have to contact Fido to close my account after having ported over, or does the account automatically close?
Thanks! 🙂
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03-29-2022 11:02 PM
When I came back from postpaid Koodo and their bs price increases... It was prorated, so the sooner the better for you as it is less you have to pay Fido
03-29-2022 10:58 PM - edited 03-29-2022 11:02 PM
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
03-29-2022 10:45 PM
It depends if your Fido is prepaid or postpaid plan. If it is a prepaid plan, port your number on the day before your renewal date.
If it is postpaid plan, it would be something that you will need to confirm with Fido if it is prorated.
Your Fido account must be activate to port your number over to PM so don't close your account when you call them.
03-29-2022 10:03 PM
@min3 wrote:I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated?
Do I have to contact Fido to close my account after having ported over, or does the account automatically close?
Porting out from Fido will automatically close out the service attached to that phone number at Fido.
As for prorating, these really are questions to ask Fido, but I will say that prorating only happens for postpaid accounts. You will not receive any refund if you're coming from a prepaid account at Fido.
03-29-2022 10:02 PM
03-29-2022 10:02 PM
@min3- Most importantly, do not contact Fido to cancel. It will be done automatically when you port/transfer your number to Public Mobile. Your Fido number MUST be active in order to transfer it. As for best time to do the transfer, it depends on your Fido plan.