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Porting from Chatr to Public Mobile Issue

Olena18
Great Neighbour / Super Voisin

UPD:

The issue is solved!

Thank you!

 

Good day, 

I am trying to port from Chatr to Public Mobile.

March 26, I have initiated the porting process but never received the confirmation sms.

As of now I have two sim-card active: Chatr and Public Mobile with the same number, but for Public Mobile sim-card I can't call or receive the sms (data is working)

I contacted Chatr customer support and they advised me to contact Public Mobile CS to initiate another porting process from Public Mobile and then they will be able to confirm the porting from their side.

Kindly advise how to initiate another porting process?

Thank you!

4 REPLIES 4

Olena18
Great Neighbour / Super Voisin

Good day!

The issue is solved!

Thank you!

BKNS27
Mayor / Maire

@Olena18 

You need to leave the Chatr SIM in your phone to receive the text from Chatr.

hTideGnow
Mayor / Maire

hi @Olena18 

 check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

Hollister
Deputy Mayor / Adjoint au Maire

@Olena18 

Check email icon I will pm you number to call.

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