UPDATE: Went back and forth with the CS_Agent this morning for the last 5 hours with the usual trying a different SIM card in this phone or trying this SIM in another phone. I ended up giving her a new SIM card number to activate on her end. Still didn't work. She was going to elevate to Tech Team. I inquired about maybe trying an eSIM but again I can't purchase because I can't log into the app because I can't receive any texts (was not connecting to the network). She couldn't generate an eSIM code on her end. She wanted to try to assign a temp number to the SIM card....at this point I looked at my dads phone again and it had signal!!! All good and we'll never know what happened. I think going forward I'll port to eSIM first THEN switch to physical SIM like I did on my own phone. First eSIM is free right now when you switch to PM. I bought mine from the local store for $20 (got ripped). Then I had bought a couple from the actual Telus Corporate Store for $10 each. Physical is the way to go when switching phones/resetting a phone/resetting networks. Just found out that Physical SIM cards can be had for $5 online.
I ported 2 lines to Public. First one worked no problem. 2nd one SOS. I submitted a ticket using my first account because the second account I can’t log into as it wants to verify my phone number which is not working. I got an email saying I have a private message response to my ticket and it was sent to the 2nd line email.
When I try to log in (2nd line) It sends a code to the email which I enter then it says that I already have an active subscription and wants to send another code to my phone number to verify (2nd line) which isn’t working so I can't log in to see what the message was from the ticket.
Basically I can seek help but can't see the replies and don’t know what to do. This was a physical SIM card. Can an agent please message me on this account that I’m posting from (1st line). 2nd line is my dad’s work phone and it’s urgent to get it running.
