Porting Rogers to PM isue......

[j-f-p]

Successfully subscribed to a new PM account. Requested number transfer from Roger's to PM. Received Roger's text requesting authorizing to port number and close account; replied "YES"

PM eSim has new ported number but can call out only; no texts and not receiving calls.

Roger's account still open with same original "ported" number; sim is fully functional. In addition new Rogers eSim installed with additional number. (?)

Removed Roger's sim and rebooted; PM eSim still not fully functional. Placed Roger's SIM in different phone; still fully functional. Placed Roger's SIM back in primary phone; still have three "sim" choices,; PM eSim, Roger's eSim with different number and Roger's SIM.  Only Roger's SIM fully functional.

Do I restart the porting process again? What is the Porting Support number to call please?

Thanks

[softech · Accepted solution]

@j-f-p 

A critical part to porting is to receive a text from your old provider Rogers and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed