Porting Number from Koodo to Public Mobile

[JianmingLiang]

I activated my temp number in Public Mobile on Dec 30 2024 and tried to port my number from Koodo Prepaid. The App doesn't allow me to port it; I was instructed to open a ticket and send a private message to an agent to get it done. 7 days later it's still not done, no response, even after multiple follow-ups. Can somebody let me know what's going on? Is there any way I can talk to a live person?

[JianmingLiang]

I do see the envelope and the bell icons, and checked them all. Nothing.

[JianmingLiang]

Thanks! I did send private message to them, and opened at least 3 tickets, zero response.

[Phil_Adelphus]

@JianmingLiang  Note that if you don't see an envelope icon, many of us don't, you will need to tap on your avatar to the right of the bell icon to access Messages for the agent's reply.

[HALIMACS]

Unfortunately, @JianmingLiang , there is no live support around here.

You will need to deal with the customer support agents for this.

Recommend sending another ticket advising of the wait for them to rectify.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.