This was a painful and lingering issue since 11/13/2024 after I transferred from Bell over to Public Mobile using Public Mobile’s website. I had followed all the instructions provided by PM and Bell stringently yet I still can’t receive calls nor send/receive text to this date. I can make calls though.
I had worked with PM’s support (3 tickets, 8+ conversations) and 6 Bell’s supports on this issue. PM support said they needed my number to be active on Bell’s end in order for PM to send over a new transfer request to Bell to complete the number transfer procedure yesterday. (which I had done on 11/13/2024)
Based on this requirement, I went to a physical Bell store and called 2 Bell’s supports and worked with 3 Bell sales representatives to activate a new line, then transferred my old number to replace the new line’s number in order to keep my old number. Otherwise I would have lost my old number altogether.
After this hurdle, both Bell and Public Mobile promised it should be working at this point, but I still can’t receive calls and texts and send texts.
The transfer request should be approved by Bell already at this point since new transfer requests were sent yesterday, and I not only texted “YES” to Bell but also called Bell directly to confirm.
I had done:
- Restart my phone multiple times
- Reset network settings
- Turn on / off PM’s line
- Wait 5+ hours
Environment: iPhone 15 Pro on iOS 18.1.1
Seeking help from the community as it may be more effective than PM’s support. Has anyone experienced this issue when transferring from Bell to PM?
