Porting Issues from Speakout

[iamnighowleddie]

Hi, Im new to PM. I tried porting from Speakout to PM for the last  2 days. It all failed. Big thanks to the Mods trying to helped me out many times.Contacted the Speakout many times, Does Speakout have account#? They told me my account # is my phone #.. All I need is the phone # and the pin.Im so lost to this, I like to join with PM. Anyone has the same issues?

Thanks for looking at this question.

[Dunkman]

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@iamnighowleddie wrote:

Its been 2days now. The old service provider (Speakout Wireless) still active, is this normal?  

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@iamnighowleddie 

That is not normal.  Once you port out, your Speakout account will be closed permanently. Might want to contact Speakout, 

Is your PM service working problem?  Able to receive calls or texts?  

[Andy85]

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@iamnighowleddie wrote:

Its been 2days now. The old service provider (Speakout Wireless) still active, is this normal? 

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It is still active in what sense exactly? You are still able to use your phone service with Speakout?

[iamnighowleddie]

Its been 2days now. The old service provider (Speakout Wireless) still active, is this normal? 

[iamnighowleddie]

PM porting dept. messaged me. I called him back, porting is now with successful.

A big thank you to computergeek541, softech, the moderators and the porting team.

[softech]

@iamnighowleddie 

First, there is no account number with Speakout, so, porting have to be done via IMEI or PIN.  And remember, Speakout does not send SMS for port authorization and it might takes time

For IMEI,  Speakout uses the IMEI at time of activation or at some point in your account history, NOT the IMEI currently on the network.  This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago.  So, what you provided might or might not work

You can call Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account.
If it does, then you can port with the IMEI only, instead of the PIN.  But If you no longer have access to that IMEI, Speakout Support will not disclose the IMEI to you, and you will have to provide Public Mobile with the PIN.

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[computergeek541 · Accepted solution]

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@iamnighowleddie wrote:

Wow, thanks for quick reply. The PM mods were trying to help out many times. However, no luck.

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Do not try to use the account number. It will likely cause the porting to fail.  Leave it blank.  Have the Public Mobile customer support agent use ONE of the Speakout account PIN or the IMEI of the Speakout device to resubmit the request, keeping in mind that using more informaiton isn't better (only one needs to match and including more informaiton in the request increases the likelhood of failure). 

[iamnighowleddie]

Wow, thanks for quick reply. The PM mods were trying to help out many times. However, no luck.

[computergeek541]

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@iamnighowleddie wrote:

Hi, Im new to PM. I tried porting from Speakout to PM for the last  2 days. It all failed. Big thanks to the Mods trying to helped me out many times.Contacted the Speakout many times, Does Speakout have account#? They told me my account # is my phone #.. All I need is the phone # and the pin.Im so lost to this, I like to join with PM. Anyone has the same issues?

Unfortunatley, you have been given incorrect information.  A Speakout account number cannot be used. You'll need to use your Speakout account PIN or the IMEI of the device that you're using at Speakout.   I've escalated this case so that a Public Mobile customer support agent will contact you in the morning.