yesterday
- last edited
yesterday
by
computergeek541
Recently switched from Bell, ported my number too. Basically what titles says. I tried opening a ticket / contacting support directly, but it’s buggy and doesn’t show up in my inbox. I’m at a loss of what I should do. Please help
3 hours ago
@Redha wrote:Hello! The number is from Bell mobility, I replied to the message, and even called Bell support to confirm the transfer, which they did. It’s from a physical sim (Bell) to an eSim (Public). I removed the Bell sim as well, which didn’t fix anything.
You'll need to open a ticket then. I know that you already tried this, but please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type in "customer support agent". If that still doesn't work, send a private message to CS_Agent by going to: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
Hello! The number is from Bell mobility, I replied to the message, and even called Bell support to confirm the transfer, which they did. It’s from a physical sim (Bell) to an eSim (Public). I removed the Bell sim as well, which didn’t fix anything.
4 hours ago
@Redha wrote:Recently switched from Bell, ported my number too. Basically what titles says. I tried opening a ticket / contacting support directly, but it’s buggy and doesn’t show up in my inbox. I’m at a loss of what I should do. Please help
Is this number from Bell Canada or from Bell Mobility? A transfer from a landline could take a few days. If the number is from Bell Mobility, did you reply to a text message sent by Bell Mobility to approve the phone number transfer?