Porting Issues - Can’t Receive Calls or Texts

[Redha]

Recently switched from Bell, ported my number too. Basically what titles says. I tried opening a ticket / contacting support directly, but it’s buggy and doesn’t show up in my inbox. I’m at a loss of what I should do. Please help

[computergeek541]

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@Redha wrote:

Hello! The number is from Bell mobility, I replied to the message, and even called Bell support to confirm the transfer, which they did. It’s from a physical sim (Bell) to an eSim (Public). I removed the Bell sim as well, which didn’t fix anything. 

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You'll need to open a ticket then.  I know that you already tried this, but please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type in "customer support agent".   If that still doesn't work, send a private message to CS_Agent by going to: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Redha]

Hello! The number is from Bell mobility, I replied to the message, and even called Bell support to confirm the transfer, which they did. It’s from a physical sim (Bell) to an eSim (Public). I removed the Bell sim as well, which didn’t fix anything. 

[computergeek541]

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@Redha wrote:

Recently switched from Bell, ported my number too. Basically what titles says. I tried opening a ticket / contacting support directly, but it’s buggy and doesn’t show up in my inbox. I’m at a loss of what I should do. Please help

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Is this number from Bell Canada or from Bell Mobility?  A transfer from a landline could take a few days.  If the number is from Bell Mobility, did you reply to a text message sent by Bell Mobility to approve the phone number transfer?