Ported number issues (can't receive calls or sms)

[Swamy]

I ported my number yesterday from Virgin plus to PM through the app. Currently, I have service to my PM esim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my ported number (goes straight to VM). Its more than 24 hours after porting.

[hTideGnow · Accepted solution]

hi @Swamy 

sound like the number not ported yet.  But check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

[Sansan]

@Swamy  you would need to submit a ticket to public mobile to check what's happening. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html