@Shawn_H wrote:
Ported # from virgin to PM a couple of days ago. It appears that both the ESIM from PM and the SIM from Virgin are still active? Depending on the provider that phones or texts me, you get either Virgin or PM sharing the same phone number. I tried to call Virgin and they said it's PM that didn't port the number properly? Really strange if you phone my # you either get my PM voicemail or Virgin. Some text are not coming through either? Please help
The way that some calls go to Public Mobile if another Telus customer calls or texts is normal as this would have been set up as soon as the request was made. The way that other calls from other carriers still go to Virgin means that the number hasn't been ported.
