Port request form issue

[shaneknysh]

I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field

The fields for:

Old Service Provider Account Number

Old Service Provider Equipment Serial Number: 

Old Service Provider Security PIN: 

will not keep any value that I type into them. 

I've opened a ticket for a port request. 

Thanks

Shane

[shaneknysh]

The second transfer worked without errors.

I don't have any more numbers to transfer for further testing.

Shane

[shaneknysh]

I originally only tried account number but when it kept clearing out I tried the other options. 

While I was typing the original post the moderators got the transfer completed. 

I cleared cookies and cache and had the same issue. I will try private with the next transfer.

Shane

[Luddite]

@shaneknysh Try using your browser's private/incognito mode. Only provide the account number; don't bother with the other two.

Remember to leave your Telus SIM in your phone to respond to the SMS authorizing transfer.  See: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection