Port out

[Melkev]

For some reason I am unable to send /receive texts or calls. I logged in to my PM account and everything seems fine and my account is up to date. I have sent 2 or 3 help tickets.
With much frustration and the fact that I need my phone for work, I switched to another provider. Now, I cannot get the text message required to let me port out my number. Someone please help 

[hTideGnow]

HI @takyanyim 

sent , please check

[takyanyim]

Could you please send it to me too? Thanks so much

[dust2dust]

Well now you're in nowhere's ville. Did you leave the prior old sim in a phone and confirm the text when you first tried to get here? Was the prior old account still active? Is it still now?

[BKNS27 · Accepted solution]

@Melkev 

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

If no outages, private message a CS_Agent to follow with you tickets:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

• So keep your eyes on the envelope icon on your computer or tap on your avatar>Messages for a reply on your phone.

[hairbag1]

@Melkev 

heres something to read first..

https://www.publicmobile.ca/en/bc/get-help/articles/porting-out

I'll send a number for you to call to help with port out. Check your Community mailbox, top right side of page.