Port out number from Koodo

[Sunny1994]

I attempted once to port out my number from Koodo post paid, it was fail. I tried second time it shows a message saying that the number that I put is not a Canadian number, anyone has any idea how to resolve this problem?

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[slusagm]

@Sunny1994 it is normal you cannot try to port again if it fails the first time as it is still stuck on the system.  But there is a porting assistance team you can call and ask for help.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them

[TheSterlinger]

Was your Koodo number still active prior to porting?

Did you do this using the Public Mobile App?

If its not working you'd need the help of agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

if the above link doesnt work,  use this link then.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

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@Sunny1994 wrote:

I attempted once to port out my number from Koodo post paid, it was fail. I tried second time it shows a message saying that the number that I put is not a Canadian number, anyone has any idea how to resolve this problem?

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This is what I recommend. Start up a new plan, one that you want and get a temporary number. Then, make sure you can make and take calls, make sure you can text and receive texts. And finally, make sure you can use data. If all of these things work, THEN you can go into your account using THIS link. 

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

If you have any problems porting over, you can reach a CS Agent this way.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.