Port koodo number

[Carlduck]

@CS_Agent

[Anonymous]

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@fortin_g wrote:

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@fortin_g wrote:

Do they only work day job type hours?

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Answering my other question myself.  According to https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Moderators are available:

• Monday to Friday from 9 AM to 9 PM Eastern time.
• Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

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Actually...dig deeper 🙂

Their hours changed a while ago. They're now M-F 8am-00 (ET) and Sat-Sun 8am-10pm (ET).

[fortin_g]

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@fortin_g wrote:

Do they only work day job type hours?

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Answering my other question myself.  According to https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Moderators are available:

• Monday to Friday from 9 AM to 9 PM Eastern time.
• Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

[fortin_g]

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@popping wrote:
Are you port a number from Koodo prepaid?

If yes, wait for moderator.

Yes,it's from Kodoo prepaid. 

Thanks for the info - I'll wait.

[popping]

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@fortin_g wrote:

I'm also trying to port a Kodoo number to PM.  I've sent a Private Message request with details of both accounts about 4 hours ago and am waiting for the @CS_Agent to reply.  How long does it normally take for them to get in touch?  Do they only work day job type hours?

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Moderator wait time is 2 to 3 days.

Are you port a number from Koodo prepaid?

If yes, wait for moderator.

If no, you can login to your account and select 

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ] to port your Koodo postpaid number to PM.

[fortin_g]

I'm also trying to port a Kodoo number to PM.  I've sent a Private Message request with details of both accounts about 4 hours ago and am waiting for the @CS_Agent to reply.  How long does it normally take for them to get in touch?  Do they only work day job type hours?

[OliviaChubey]

create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile. 

I am looking to port my Koodo mobile number, under my name (Olivia Chubey): 780-686-8101. Please advise next steps. Prime Mobile number which was provided is 587-982-8600. Thanks

[Carlduck]

Done everything waiting patiently for @CS_Agent

To contact me

[Kellys]

I have the same problem, I have Koodo prepaid number, and I sent a message to Moderator_Team a few minutes ago.

I hope I can transfer my number successful.

[bchow]

@sandpublic 

• If you are transferring from a Koodo prepaid plan or a PC Mobile postpaid plan, you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.
• If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact our Moderator Team. Since you’re new to Public Mobile, this will be a 2-step process:
  • First, create a Community account here by selecting ‘Sign In’, then ‘New User? Register here.”
  • Then, send a private message to the Moderators by clicking here. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.

[Sharry19]

@Carlduck  You need to get the help from Moderator:

To do that please send Private Message to Moderator by CLICK HERE

*** Please note: I am not a Moderator ***

[sandpublic]

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@Carlduck wrote:

I can not change at self service

I have my koodo number correct 

Not available

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Ok, then you will have to wait for the moderators to get back to you.

[Carlduck]

I can not change at self service

I have my koodo number correct 

Not available

[Carlduck]

Brilliant thanks

[sandpublic]

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@Carlduck wrote:

@CS_Agent

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If you were on a Koodo post paid plan then you can do the port on your own via self serve . The moderators are only required for Koodo prepaid plans.

[Anonymous]

@Carlduck  - once you are in communication with the moderator team, it shouldn't be long - probably minutes/hours.

[Carlduck]

Thanks for the help. As a rule how long will it take to get my old Koodo number back?

[RobertQc]

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@Carlduck wrote:

Yes I need help

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@Carlduck  Use this link to send a message to the moderator team.

>>>  CLICK HERE <<< then send them a message

subject "Help me port koodo pre-paid"

Message body- give them as much details as possible

[Carlduck]

Yes I need help

[Anonymous]

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@Carlduck wrote:

@CS_Agent

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I guess it's a Koodo prepaid?

If not then you should be able to do it yourself in the self-serve.

[RobertQc · Accepted solution]

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@Carlduck wrote:

@CS_Agent

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@Carlduck  Use this link to send a message to the moderator team.

Send them a message, don't just tag them. At best, they will see this and tell you to send them a message.