Port in issues

[dravi]

@CS_Agent my port in request is successful,  but the number is active with public as well as my old provider... and I received email from PM to finish thr porting. What are the next steps?

[dravi]

Issue Resolved. 
Issue occured during port in .. looks like IMEI entered was incorrect. PM needed current providers account number. They helped resolve the issue over the call..  Thanks everyone!!

[dravi]

Yeah, I am on call with the Porting team now.. Hopefully, they resolve the issue.. Thanks for your help.. I will post here if they provide any info as to what went wrong. Thanks again!

[computergeek541]

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@dravi wrote:

Yes, I did..  I am able to make outbound calls from PM and able to see my number I requested to port.. but unable to receive incoming call on PM..

Able to receive incoming call on FIZZ (old provider).. it's still active with the same number.

Trying port request again on PM app, it's not working,  saying not a valid number

@computergeek541  @CS_Agent 

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Please rember that I do not work for Public Mobile. When trying to perform the port again, the system will not allow that when there is already an open request.

[Handy1 · Accepted solution]

@dravi  

Call the number in the link below to obtain support for a stuck port.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

[hTideGnow]

HI @dravi 

i sent you the porting team number already replying to your other post.  Please check your inbox

[kb_mv]

@dravi Call the porting help line. Ill send you the number. Check your inbox.

[dravi]

Yes, I did..  I am able to make outbound calls from PM and able to see my number I requested to port.. but unable to receive incoming call on PM..

Able to receive incoming call on FIZZ (old provider).. it's still active with the same number.

Trying port request again on PM app, it's not working,  saying not a valid number

@computergeek541  @CS_Agent 

[Handy1]

@dravi  Did you leave old providers sim in the phone to reply YES to the confirmation text to port ? Have you tried the PM SIM card in the phone ? For incomming and outgoing calling text and data work ? Have you tried rebooting the device ? 

[computergeek541]

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@dravi wrote:

@CS_Agent my port in request is successful,  but the number is active with public as well as my old provider... and I received email from PM to finish thr porting. What are the next steps?

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The number still working at the old provider usually means that porting was either was not successful or hasn't completed. There are some rare exceptions of porting being completed but the old carrier "forgetting" to cut off the service, but that's extremely rare.  On that note, when the Public activation and self serve systems give an on screen message about "successful" number porting, that doesn't actually mean any porting success.  It only means that the request has been received.

Did you reply to a text message from the old carrier to authorize the number porting?