Port from Fido failed and PM selfserve is throwing error

[icebear]

Hi, I am trying to port my Fido number to PM but got the following error in the portal:

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

The above message showed after I clicked on the check eligibility button.

BTW, I was new to PM

[choding]

I ported my number from Fido, but I didn't have any issues.

I just finished it for only 30 min.

when i did, I used Firefox on Linux Mint.

I don't know how much difference between each web browser.

you try it again on another browser.

wish you good luck

[Luddite]

Be sure to check that all your services are functional and the amount charged to your credit card is correct. If you do have further issues please start a new thread for each.

[icebear]

Thanks for everybody, although the error message showed up. Apparently the port has been completed successfully as I have received the text message.

[Luddite · Accepted solution]

If NDesai's suggestion also fails please try these:

• clear your browser’s cache and restart your computer
• turn off any popup/ad blocker
• if you have one try with iPad

If they fail you will need moderator assistance. Send  a private message to the moderator team with:

• PM account email address
• PM SIM card number

Plus you may as well incude your porting info:

• Fido account number, exactly as shown on your bill. 
• Fido phone number
• the name, exactly as shown on your bill
• an Alternate Phone Number; someone else’s, not your own

Hang in there.

[NDesai]

Try using private/incognito browsing mode. If you have access to apple devices, try using safari browser.