Port a number

[helenhelen]

I did not have any trouble porting my number. Informed my old provider (Bell) I would be cancelling and wanted to port the number. I think they may have done something at the back end(?) and told me to port it by a certain date. I then got my PM SIM card and it was smooth sailing from there, using the PM website. A few hours later and the # was fully operational (had a friend text me to test it), athough I had data before that.

[Triguy]

You would need moderator assistance.

Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"  

[gblackma]

@Shayejoyce You can port from all providers except Koodo prepaid upon sim activation. Koodo prepaid requires a moderator to do it for you. Porting from within your self service account, currently also requires moderator help. See article on what is required to port  https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

[computergeek541 · Accepted solution]

Currently, to port a number in if you're already created the account, you'll need to go to https://publicmobile.ca.ada.support/chat

From there, type in "port request".