Port a Koodo # to public

[farhadi_tahere]

Hi i need help to port koodo prepaid number to public.

[JL9]

Hi there, you are halfway there, my first go round with PM I did the exact same thing. You may have to be patient as the porting of my koodo prepaid number actually took a few weeks (they said this is longer than the average) but it eventually got completed and I have had it since.

Welcome!

[softech]

@farhadi_tahere   you can use this direct link to open ticket with PM Support , they will arrange the porting:

https://urlshortner.tiia.ai/Rqg6DB

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[hTideGnow · Accepted solution]

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@farhadi_tahere wrote:

Hi, i have already activated with a new number and was told to make a post.

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HI @farhadi_tahere  Yes, you have completed part 1 of the process, now just open a ticket with PM CS Agent, 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[farhadi_tahere]

Hi, i have already activated with a new number and was told to make a post.

[HALIMACS]

@farhadi_tahere 

If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.