Outside Canada

[Phuonghoang1104]

Hi, I am going back to Vietnam for 4 months and will come back in August 2022, but I still wanna keep my phone number during that time. Would you mind cancel my plans until August 2022 and keeping my phone number, please?

[JL9]

Hi there, we are PM customers like yourself and do not have access to your account, but as you can see above you cannot cancel/hold an account/number for 4 months, so if you follow the steps above you will be able to keep the number at the lowest possible price (which should be the 15 bucks) if you are only gone for 4 months.

[JK8]

@Phuonghoang1104 

Follow @HALIMACS instructions otherwise after 90 days from your renewal date without a payment your account will be closed automatically and your number lost.

[darlicious]

@Phuonghoang1104 

When is your next renewal set to occur? Suspend your service via lost/stolen in your self serve account before midnight eastern on day 30 of your current cycle. You will have 89/90 days to pay and reactivate before your account is cancelled and deactivated and your number lost. Reactivate around day 85 to give yourself some leeway in case you encounter a problem reactivating.

Suspending by this method keeps your voicemail active.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here 

Or if you prefer or cannot submit a support ticket you may send a private message : Click here 

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

[HALIMACS · Accepted solution]

There's only one good way to do this, @Phuonghoang1104 , but it takes some effort.

1. change to the $15 plan first of all to take effect on the next renewal (you can do this under self-serve)
2. remove auto-pay after the plan charges on the next cycle
3. when the plan suspends, it will go into a suspended state for UP TO 90 days (you can log into self-serve to see how many days are left in the suspended state)
4. on day 85, reactivate on the $15 plan, then repeat until you return to Canada

This will be the cheapest way to retain the number while you're away.