Port Number

[sirich]

Hello,

Yesterday I got my new sim and tried to port my number to Public. The sim seems to be active but I never got a text from my old provider.

Instead I got a text from Public saying they have trouble transferring my number. Someone was supposed to contact me and I'm still waiting.

What I am supposed to do now?

Thanks

[Phil_Adelphus]

@ValMoroz  It should now be in your inbox, either indicated at the envelope icon or, if you don't have an envelope, click on your avatar and look for Messages.

[ValMoroz]

Can you send it to me too? I need the porting restarted

[sirich]

Thanks everyone. I made a ticket. An agent from Public also called me. I'm not sure if it's related.

Anyway during the call I gave my account number instead of the IMEI. I'be been told that it could take a while for the transfer to happen. I also replied to the ticket. Got a reply on the ticket that the transfer happened and now everything's working with the new sim card.

[Phil_Adelphus]

@Igiveup   Have you sent a private message to support at the links already given?

[Igiveup]

I am just trying to complete my activation of my account. I am following the steps as they appear on their app. After it asks you for the sim number, the next page asks you if you want to select a number, or transfer. I choose transfer and enter my existing phone number. I get a message that it is an invalid number. It is the same phone number I've had for 10 years.

[Vez]

When I ported my number over I found that I had to message my old provider and they were able to port it over to Public for me. Didn't even need to call them, the chat box worked which was nice. Maybe try that? 

[Andy85]

Hi @sirich,

Was your old sim card in your phone when you were waiting to receive their text? Usually the text is sent within 90 minutes. I would suggest contacting the phone number of the porting team so that you can ask them to retrigger the process. The phone number will be in your personal community inbox. If that does not work, I might suggest submitting a ticket to customer service using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

[Handy1]

@sirich  I will send you the porting team number private message right away and they can re trigger the port request for you 

[Phil_Adelphus]

@sirich  There is a phone number for porting issues, I will private message it to you.  Check your community inbox, envelope icon top right or tap your avatar for the drop down to Messages.  Apparently there is a bit of a wait time so you may be on hold, another option is to private message customer service at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You do still have the old sim in your phone?

[Igiveup]

Here's hoping you have better luck than me. I've been trying for two days for help.