Update: all done and successfully after over an hour and a half on the phone with the Telus Port Department. I was informed that I was calling the Post-Paid Porting department and for Koodo Pre-Paid I needed to get to the Pre-Paid Porting Department.
She called them and worked everything out with the Pre-Paid Team and assisted me beginning from end going above and beyond to help in this situation.
They had to close the Koodo Account first, and than 30 mins after the Koodo line was canceled they we're able to bring his Koodo Pre-Paid Number to Public Mobile.
I feel bad because this guy has two other phones he wants to port and switch from Bell to Public Mobile, and after this first experience with transferring his sons Koodo Pre-Paid line he is weary about it taking this long again in the future.. I assured him I can have Ports done from any other Provider in less than an hour, this is just a Koodo Prepaid Specific issue and it only takes this long with Koodo Prepaid to Public Mobile.
In the end, he told me he would have rather paid $15 extra to port it from Koodo to Lucky and than to Public, just to have avoided these long wait times and headaches.. so I'll make sure to tell anyone switching from Koodo Pre-Paid that it can take up to two hours, or less than an hour if you are willing to pay $15 extra... some people see time as money, and if this guy knew he would have saved two hours by spending an extra $15 at the beginning, he'd have done it hands down he said, unfortunately neither of us could have known this would be the outcome.
This is the first time I've ever ported someone from Koodo Pre-Paid to Public Mobile, I've ported people from Koodo Post-Paid with the normal steps successfully in the past, as well as every other Provider including Telus..
This was my 3rd Referral today, I myself am feeling burnt out since it doesn't usually take that long, the other two from Bell today we're done in less than an hour.
