Points

[George222]

I have 500 canada wide minutes wont allow me to redeem them

[hTideGnow]

hi @George222 this was from half a year ago and you had not followed up till now??

you want to check with PM support agent directly ?

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[George222]

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@Handy1 wrote:

@George222  Did you just redeem 500 CAN wide mins with points and it’s not working ? If so try and reboot the phone . Also it won’t start using them until you used up all your regular plan mins 

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Which I have  twice now and it never kicked in ..

[George222]

I have plenty 

[Chalupa_Batman]

Hey @George222 

The website is known to have cache issues. So go into your browser settings, clear the cache and then reboot your browser. Try to log in and try to purchase again.

[hTideGnow]

HI @George222 

are you trying to redeem points for 500 Canada wide minutes?

you need 5 points to redeem that, do you have enough points?

you tried to redeem and got error?  Can you tell us what error you got ? or provide use a screenshot?

[Handy1]

@George222  Did you just redeem 500 CAN wide mins with points and it’s not working ? If so try and reboot the phone . Also it won’t start using them until you used up all your regular plan mins 

[TheSterlinger]

Hi, are you referring to bonus minutes that you are using to make a call? There would be nothing to redeem.  It's automatically applied once you run out of your regular calling minutes. 

You make your call as usual and it will apply.