Other day I was in a bind and I needed to add some data quickly, I usually go for a high data plan but this month money is tight so I just grabbed the cheapest plan and paid with points. So I of course run out of data within a few days and that day I needed to get onto my banking to transfer money but if course no data or wifi near by. So I quickly go look what rewards offers and scrolling through I see data I can afford with points a whole 200mb worth. So I quickly purchase that only for it to not work, and I then see the next option was 1GB which I could have afforded. I look to see why data doesn't work and I see us data was only available. I contact customer service which I'm not s fan on the procedure. Anyways the guy basically told I should have for the name was us data add on and that if I would have known they dealt with both country's it wouldn't have been an issue. So I go on saying what I wanted and got no reply back quick enough. This is all the next day by the way. So I messaged back mentioning how horrible this customer service system is and that I'd be switching providers as soon as I can, there's a new one out that is cheaper so I'm hoping your customer service is a whole lot better. All I got back from that is to have a good day. I don't know if there's a way to attach pictures to this post I'm going to look into that but they will show the replies I get back from them plus I'm going to show what the add-on description was cuz I don't see anywhere it's saying anything about being States. It's I'm the link apparently.
https://photos.app.goo.gl/YC8pXzthqFVPWs4k7
