Please reactivate my account

[timothyfriesen]

I pay automatically 90 days at a time. I changed my plan approximately two weeks ago to take advantage of the new 6GB data over 90 days. My plan should have renewed today but it was deactivated instead. I now see an amount owing to Public Mobile of $6.00 and a charge on my credit card of $126.00 (which I assume is the correct amount for my new plan).

Please reactivate my account and credit me for the day of service that I missed out on.

[Shazia_K · Accepted solution]

Hello @timothyfriesen, 

I'm sorry about this, 

Today was the renewal date for your account and you had full service until last night, the service was interrupted as of 12am due to the new plan not activating. 

Can you kindly reboot your phone? I have activated the new plan for you. 

Thanks,

Shazia

[Pier]

Hello! Sorry for the inconvenient. PM staff will take care of that for you. The missing day will be credited for sure; you won't have to pay for it. Once your service is restored, that is the day you will have to count. Be patient, one of our moderators will be looking into the matter. 

Just oust wait a while.

[NDesai]

Sorry to hear that. 

PM staff member will be able to fix it...please be patient. 

@Shazia_K

[Luddite]

Very annoying. You will need a moderator; hopefully @Shazia_K can get to it before she leaves for the day.

Fingers crossed; hang in there.