Please help re-activate my suspended account

[NFLSurvivor]

Good morning, I just sent a private message to the Moderator's Team describing this issue but I thought I would create a topic, in case fellow users can offer other advice.

I visited Canada this past summer and signed up for Public Mobile's cell phone service. I left Canada in November and just came back here last week to help arrange services for a family member who recently passed. I added some money to my previous Public Mobile account last night using a registered credit card but I am not able to use any service, as of now. I forgot the password to my Self-Serve account and tried to reset it but I have not received any automated email from Public Mobile yet (I checked my Junk Mail folder as well).

Any help is appreciated. I have money in my account but I am unable to use anything. I dialed *611 but the options are limited and do not give me any chance to re-activate my account. Thank you.

[Luddite]

It seems that changing your plan after expiry requires moderator intervention so hang in there. If you don't need LTE speeds don't forget 3G data is cheaper. If you plan to return any excess funds will remain available as long as your account is not closed. Here is some reading if you think maintaining your phone number would be useful: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M...

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. Some members even use this as their sole phone service (or Google Hangouts) with data only plans.

[NFLSurvivor]

Thanks very much for the feedback. Last time I signed up for 3 months service but this time I am only planning to stay here for 1 month and use the phone accordingly. I put in $60 so that should be more than enough, I would think.

I enjoyed Public Mobile services when it was working before and I am patiently waiting for the moderators to help me out but we should not need to jump through hoops like this...certainly not where I came from (Asia).

[Luddite]

@NFLSurvivor Be sure you added enough funds for the last plan that you had. In theory that should restart that plan when you reboot your phone.

[will13am]

Unfortunately, there is not much the community can do to assist in this case.  Account related changes can only be done by the moderator team.  The password reset feature is broken and requires moderator team intervention as well.  So, stay patient, they should be at work soon.