Please cancel my subscription. I already left Canada.

[JJPark]

I left Canada in August and tried to log in to my account to cancel my subscription. I would put in the code sent to my email, but since I do not have the cell reception, I cannot get the code to my text messages, and cannot get to the menu to cancel the subscription.

I already paid an extra month subscription for September, but please cancel it now so that I will not be charged again for October.

[hairbag1]

@JJPark 

when you initially activated your new Public Mobile account, you needed to provide a valid Cdn payment card. If you call your Cdn bank and cancel that payment card, your next regular plan renewal will fail. 

[softech]

@JJPark if did you try to get the code via email?  At the 2FA step, click Didn't Receive code or Resend code and select Send email

if you cannot get the code via email, you will have to engage PM CS Agent and ask them to remove the credit card from your My Account.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there