@jasonspencer wrote:
@ModI think I did the @ sign correctly to have a private chat with a Mod can you please advise, I wan to include my account info in a private conversation with a Mod.
@jasonspencer
Indeed, the correct way to use @ to tag users is to type the @ symbol, then begin typing the username of the user you wish to tag.
However, the user you identified is not a "Mod". Public Mobile used to call their customer service staff "Moderators", however they are now called "Customer Support Agents", and are correctly identified by the username CS_Agent using the @ symbol beforehand.
Regrettably there are many users (spammers trying to screw other users around) who create usernames which mimic support staff by using titles which may confuse some folks.
Only ever respond to customer support agents through Private Message utilizing the ticketing process outlined earlier to reach them. Once they respond to your support ticket, reply directly to that agent on Private Message.
Some CSA's have used this public forum to reach out to users, and albeit it's a nice gesture, can seriously confuse inexperienced users to think they can share all sorts of personal information here - don't ever do that.
