Plan suspended

[Zhuoyu]

I have enough funds in  ormy balance, but my account has been suspended. Why? Now I could not reactive my plan, even if I made a payment to my account. Does anyone know what is going on? Thank you.

[hairbag1]

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@Zhuoyu wrote:

I have enough funds in  ormy balance, but my account has been suspended. Why? Now I could not reactive my plan, even if I made a payment to my account. Does anyone know what is going on? Thank you.

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@Zhuoyu...when is your next renewal date ? When you log into My Account does it show Expired or Suspended ?

[Ed404]

You could try adding $1 or turning off and on lost/stolen.

[mimmo]

@Zhuoyu   try manually adding $1 or the enabling lost stolen mode.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

if you do lost stolen you might have issues with rewards on your next renewal and will need a moderator to credit your account after renewal with the missing rewards.