Plan renewed data didnt

[Johnnyot]

I renewed my plan three days ago but my data did not renew

[hTideGnow]

hi @Johnnyot 

if you really cannot get it working, ask PM agent to help.

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Johnnyot]

I just renewed it my phones was dead for the whole weekend there’s no way the usage makes sense I tryed resetting the network nothing so I had pay extra anyways 

[hTideGnow]

hi @Johnnyot 

try reboot the phone and test it

also, make sure you didn't set a Data Limit on the phone, sometimes that is what blocking the use of data

[hairbag1]

@Johnnyot 

if your regular plan includes data and renewal has occured already...your data will also be re-filled. Log in using the app, look at Usage Breakdown to see plan detail. Try doing a network re-set to see if that helps.