On Thursday, Jan 25th, I got a text from Public Mobile saying that my payment did not go through. I've been with Public Mobile for 3ish years and have never had problems with my credit card. I even went in to check on my statement and it all seems normal except that I'm missing my usual bill. I recently updated my address on my credit card so I assumed that this was the reason why it wouldn't go through. After multiple failed attempts to change my address with Public Mobile, I finally reached out through private messages, Rafael was able to figure out my address situation and my plan was renewed enough for me to call a friend and send a few texts. I figured it was back for good and I was happy.
HOWEVER, Saturday, Jan 27th, I woke up to no service again and CANNOT figure out why. I need help troubleshooting why my plan refuses to renew. Please send your suggestions! I'll try them all!
-I've tried calling *611 but it won't work because I don't have a running plan
-I've updated my billing address and it said it saved
-Every time I click "Pay Now" it loads for a moment and then says "Sorry, we're not able to process this request at this time. Try again later."
