Plan never switched

[Bolzicco]

Hi, first time posting.

I got the text message saying my plan switched to the 12gb promo but now I'm not seeing it as switched in my profile. Help! Ripping through data thinking I had it but it's a disaster!

Thanks!

Jess

[mhaider · Accepted solution]

You tag them or private message @Shazia_K or @Mary_M

[Bolzicco]

Thank you! I'm not sure how to contact a mods, super noob here 😞

[hummuschips]

Hi @Bolzicco,

You've come across a known glitch in the system. You will need to contact a public mobile mod to get this sorted out. Hopefully with their announcement today of more hands on deck, they can get toyour problem as soon as possible.