Plan didn’t renew

[Ltomlinson]

Is there someone who can manually renew my plan? 

[slusagm]

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@Ltomlinson wrote:

Hi,

there is no option for that. 

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use this link on a browser then (but login My Account first)
https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Ltomlinson]

Hi,

there is no option for that. 

[hTideGnow · Accepted solution]

hi @Ltomlinson 

if autopay failed, you have to manually renew it yourself.  Login My Account using a browser, click the button "Pay and Resume services now" and make payment

if you don't see such button, you will have have to paste this link to access load funds page:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

load enough funds (+E911 fees if your provinces charging that) to resume.  

And after payment is made, reboot the phone once and it will work

[slusagm]

you can renew it youself.  Login My Account, there should be a button "Pay and resume service now" poped up, click and pay