cancel
Showing results for 
Search instead for 
Did you mean: 

Plan change error

kyem15
Great Neighbour / Super Voisin

Trying to change my fathers plan online 

everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an 

 

Error 404 page almost as if I was the one creating the website and coding myself.

 

I haven't tried on my own account as I don't want to change my plan but need to change his before his renewal date on the 17th.

3 REPLIES 3

stonechucker
Mayor / Maire

@kyem15, there seems to be a problem currently with Self-Serve access to anything other than the overview page.  Most likely temporary until updates are applied.

 

Try again in an hour or so.

hairbag1
Mayor / Maire

If that doesn't work....try rebooting the cell phone....then go back and try your plan change again. Good luck.

stonechucker
Mayor / Maire

I suggest clearing the cache and cookies for your browser.  Close the browser, and try again.

Need Help? Let's chat.