Plan Suspended

[jw0244]

It has been 43 days since I received a notice that plan will be suspended. Help page says 90 days to reactivate account.

Issue: unable to log as Usnm and pswd result in failed login attempt. Please suggest resolution as cannot reactivate within suggested 90 day window.

thx

[darlicious]

@jw0244 

Bummer....sorry to hear that. I've done the same realizing at 5pm on day 90 that I counted wrong.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[jw0244]

thx everyone for the insightful help...looks like I have left things too long and need to start again. cheers

[darlicious]

@jw0244 

Call 1 855 4PUBLIC and enter your 10 digit phone number. If your account is still suspended you will be told so and given the amount owing to renew your plan and the date you need to reactivate your plan before your account will be cancelled and deactivated. If it tells you that they cannot locate your phone number then it's too late.....you left it too long and your account is gone. You can also do this by calling 611 from your phone if you are currently in Canada.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[ShawnC13]

@jw0244 that message 43 days ago did it say you have 90 days to renew your plan (so was it right after your plan expired) or did the message say you have 7 days to renew your plan?  Knowing what scenario and when you got that message after your plan expired will give us the answer

[BKNS27]

@jw0244 

We are regular PM members like you.

You are the second member indicating that they got notice about account being suspended.

Your user name is your email address. Try login to your account but clear your cache and cookie and go incognito on your browser first.

This maybe related to the AutoPay glitch. PM members on AutoPay was withdrawn the payment from their account.

Best to login to your account and see if your account is Activated and scroll to the bottom of the account and see if you are Registered on Dynamic AutoPay.

Contact a CS_Agent if your AutoPay wasn’t withdrawn or your account is suspended

[JL9]

It sounds like the 90 day window would already be passed, when you received the notice was it the first day after nonpayment? Usually it would be closer to the deadline wouldn't it?

[softech]

@jw0244 if you are within 43 days still, you have time.  Just need to find a way to log back in.  did you try the Forgot Password link?

https://selfserve.publicmobile.ca/forgot-password/ 

Enter the correct email and then answer the security question

If you are unable to reset the password that way , then you will have to open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          ***Start with typing "Forgot Login Information", click  "Contact Us", click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

1. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there