Plan Subscriptions changed

[amoc123]

How can I revert to my old plan.  Currently not able to make or receive calls. Text is working.

[Yummy]

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@amoc123 wrote:

It is pending payment. But my auto payment is set for Feb 28.  Not sure why it when to a new plan for 6G.  I need to revert to my old plan of $25 for 10G then I will try to resolve payment issue.

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Some lower cost plans are not available to existing customers. If you have plan which cost more than $25 and you want to go back - if you do NOT see plan you like (cheaper) when you log in to PM account then that plan is Not available to you. Agent will not be able to help you if you open a ticket...

[amoc123]

yes, rebooted did not help

[amoc123]

It is pending payment. But my auto payment is set for Feb 28.  Not sure why it when to a new plan for 6G.  I need to revert to my old plan of $25 for 10G then I will try to resolve payment issue.

[hTideGnow]

hi @amoc123 

going back to the old plan won't resolve your problem.

what phone do you have?  did you try Reset Network settings?

what area you are at?  Seems like there has been voice trouble for some area since last night

and you need to report that to PM support agent for further assistance.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@amoc123 

Did you try resetting Network setting and reboot the phone?