@Enochmarvellion wrote:
Basically, THE ISSUE IS
- I didn't have enough funds to "Renew my Plan" so my account got suspended
- So I Topped up enough for the $10 for 50 Minutes and 50 Texts plan
- Clearly shows "Have your needs changed? You can choose to change your plan now
or start your new plan on your renewal date." But doesn't give me an option to "change your plan now" - Option to "Change on next renewal date" doesn't do anything when I click on it.
@Enochmarvellion once your plan is suspended, you cannot reactivate it on another plan on your own in self-serve. What you will need to do now is to contact the moderator team using the info below. Do note that they are currently heavily backlogged, so please expect to wait a couple of days before you hear back, unfortunately.
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
- Messages are replied to during office hours, in the order in which they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
How can I view my private messages between myself and a Community Moderator?
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
